Level CG

“You want it when?” followed by hysterical laughter is not the kind of behavior human beings in the “business” of helping other human beings want to emulate. In fact, knowing how to do your job effectively while dealing with “clients” and “customers” with significantly different needs, backgrounds and expectations can be extremely difficult – not to mention frustrating! This session will take a look at the basic components of effectively doing your job. The components of effective service will be reviewed along with the opportunity to explore the “customers” you deal with on a regular basis. Techniques to better serve your external and internal “customers” will be presented along with skill building opportunities. The customer may not always be right but you can be!